Managed Services

Managed Service Desk

Version 1 operates a 24x7x365 service desk. Our service desk is staffed 24 hours per day, 7 days per week, 52 weeks per year by a team of highly qualified and experienced management and technical staff.
 
Version 1 offer an efficient Service Desk with a broad spectrum of skills, technologies, processes and experience to consistently deliver the premium, SLA driven, service that customers expect while maintaining a personal contact and engagement with them.

 

WHAT DO WE OFFER?

Version 1 operates an ISO 20000 and 27001 certified Service Desk which:
  • Uses ITIL based processes certified for consistency under our twice-yearly ISO audits.
  • Uses World Class work-flow driven Service Management software to ensure all incidents are appropriately logged, tracked and managed through to satisfactory resolution within the agreed service levels. 
  • Uses world class Event Management and Monitoring technologies providing a Business aligned view of systems and services and proactive alert monitoring.
  • Operates 24x7x365. Our service is staffed 24 hours per day, 7 days per week, 52 weeks per year by a team of highly qualified and experienced management and technical staff.
 
In a world where remote support has become the norm Version 1 prides itself in our core value of Customer First. Nowhere is this epitomised more than in Service Desk where customer engagement is not just encouraged but demanded. Upon arrival, all staff are put through a rigorous induction program. This program introduces our staff to our culture. Version 1 six key principles which guide our thinking, our interactions with ourselves and, most importantly, how we interact with our customers. These key principles are Honesty & Integrity, Personal Commitment, No Ego, Customer First, Excellence and Drive. Adhering to these key principles aids in everything else that our personnel do in supporting ourselves and through us supporting our customers.
 

 

Worldwide Offices
UK Head Office:
40 Gracechurch Street, London, EC3V 0BT
Ireland Head Office:
Millennium House, Millennium Walkway, Dublin 1, D01 F5P8