Ronan Brady, Digital Services Manager, SSE Airtricity

Ronan has over 15 year’s experience in software development and online business. Ronan joined SSE Airtricity 6 years ago to lead the digital transformation of the utility’s online services during a significant growth phase in customer numbers.

Ronan has held responsibility for initiatives which have increased customer self-service rates from 45% to 65% and doubled customer acquisition conversion rates. Ronan combines technical expertise with a real appreciation for design and customer experience and a strategic understanding of how digital services can transform business performance.