Version 1 | Redditch

ERP Oracle Cloud Applications Portfolio Director

Department: ERP
Job Description

The Portfolio Director role has overall responsibility for ERP customer engagements, for a defined number of customers (either resource augmentation engagements or project delivery responsibility) and will direct the team involved in these engagements, to deliver the required outcome, and in so doing, delivery the required customer and commercial outcome.

  • The Portfolio Director will support the delivery team while generally delegating the responsibility for project delivery (timeline, scope, budget, customer expectations) to a Project/Program Manager. They will retain the accountability for quality outcomes.
  • The Portfolio Director is responsible for the achievement of agreed ERP Practice GP targets.
  • In addition, the role is responsible for the attainment and retention of customer satisfaction during the project engagement where this is an initial/only Version 1 engagement. The Portfolio Director is also charged with the commercial responsibility of creating new opportunities within his/her customer set. This will entail the selling/creation of opportunities to keep Version 1 engaged with the customer ideally in a more strategic value add role. Finally, they are responsible for ensuring a smooth, seamless transition into Support/Managed Services once the project is complete.
  • Portfolio Director will escalate issues or seek the involvement of appropriate Version 1 stakeholders when required. The Portfolio Director will be expected to exercise sound judgement when the Sales team need to be involved in a commercial opportunity, when an issue needs to be escalated to the ERP Practice Head or Version 1 director level and when the Version 1 managed services or Customer Success teams need to be involved (consulted/mobilised).
  • This role carries with it the implicit obligation to promote and deliver on both the ERP and Version 1 corporate agenda. As a key part of the ERP management team, the Portfolio Director will champion the Core Values and will support ERP operations (reporting, controls, forecasting inputs and overall governance).
  • The Portfolio Director is required to work closely with the Sales team. They should actively drive demand across their customer base to develop new and existing opportunities. They should also support efforts to challenge for new opportunities. This may include bid work, proposition development, creating reusable collateral and participating in Sales meetings with customers/prospective customers
  • Resource planning and management including roll-on and roll-off of resources.
  • Staff Engagement and management (General communication to teams to update and enforce company themes, meeting and supporting team members as required.
  • General administration for staff where there’s line-management responsibility (e.g. Quarterly Reviews and various approvals)
  • The role may include an element of charged activity where the experience and expertise aligned with customer knowledge make them a suitable trusted advisor.

Responsible for:                                                                                              

  • On time, on budget (GP) project deliverables for ‘owned’ customer projects (although this responsibility is devolved to the Project/Programme Manager at individual project level)
  • Delivery of ERP sector GP targets
  • Active participation in customer project bids and sales activities to drive and secure ERP demand and the creation of further opportunities, within nominated customer engagements
  • Recruitment/appointment of consultants in cooperation with Version 1 work force management
  • Attainment and retention of customer satisfaction for engagements, where ERP project is the first/only Version 1 engagement. Where this is not the case the Portfolio Director will be expected to be a strong contributor to and influencer of customer satisfaction

•    Strong knowledge of implementing Oracle Cloud/eBS ERP projects end to end.
•    Strong experience in delivery and implementation working for a consultancy / systems integrator. 
•    Overall strong Management capabilities and proven experience in delivering complex Oracle Applications projects using Oracle AIM and OUM methods 
•    Budget, commercial and Customer experience
•    Strong stakeholder management, negotiation and communication skills
•    Excellent organisation, documentation and communication skills

Additional Information

Graham Ryan, Executive Recruiter
Version 1 Talent Acquisition Team

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