Version 1 | Dublin

IT Service Desk - Level 2 Support Consultant

Department: Managed Services
Job Description

This is a Service Desk Level 2 role whree you'll join our world class, rapidly expanding Service Desk team.

You'll be responsible for Incident & Change management, Escalations, and customer communications for any high priority issues. 

You'll also have a number of daily & weekly tasks such as health checks & backup management for Version 1’s Managed Service customers. 

You'll work very closely with the 3rd level support teams and have ample opportunity for upskilling. 

Qualifications

You should have a minimum of two years' experience in a service desk or similar IT role. Experience with any of the following areas is an advantage:

  • VMWare/HyperV
  • Windows Server
  • Linux
  • Active Directory
  • Databases
  • Networks
  • Security
  • Commvault/Arcserve backup software

In return, you'll be given an opportunity to develop your skills within the Service Desk and work with a wide range of technologies.

Additional Information

Leon Cunningham
Version 1 Talent Acquisition Team

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