Version 1 Dublin

System Support Analyst

Department: Digital Development & Architecture

Recruiter

Company Description

Are you interested in making a difference with technology? We make differences. Big ones, and small ones. Version 1 proves that IT can make a real difference to our customers’ businesses. We are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies. With over 20 years’ experience, we are trusted by global brands to deliver IT solutions that drive customer success. 
 
Our greatest strength is balance in our efforts to achieve Customer Success, Empowered People and a Strong Organisation, underpinned by commitment to our Core Values. We believe this is what makes Version 1 different and more importantly, our employees agree; we were delighted to have been officially recognised as a Best Large Workplace in the UK, Ireland and Europe this year. 
 
Whilst Version 1 is a great and happy place to work, it’s not an easy place to work. Version 1 is rewarding with plenty of room for growth, but it is also challenging and will test your skills to ensure you get the most from your role so that you always feel that your career is progressing. If this sounds appealing to you, you could be a good culture fit for our latest L1 Application Support Analyst role. 

Job Description

Responsibilities:

  • Application support – Provide 1st line application support for a range of financial applications.
  • Request and Incident Management – Triage incoming requests and assign to relevant Support Level.
  • Ensure that all requests and incidents are responded within the time specified by the Service Level agreements.
  • Contribute to Daily team huddles.
  • Communicate updates to end users
  • Running daily reports

 

Qualifications
  • Third level qualification
  • 2 years experience is desirable
  • Excellent process methodology and be process driven
  • Ability to problem solve and be proactive when faced with a challenge 
  • Strong customer focus / stakeholder management 
  • Good communication skills
  • Ability to work with cross-functional teams 
  • Have excellent interpersonal skills.
  • Maintain high levels of organization.
  • Excellent Verbal and Written communication skills
Additional Information

Before you apply, here are some of our benefits. We offer profit share, pension, private healthcare cover, flexible working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role.

We offer employee recognition in the form of Excellence Awards and V1Ps which is awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events!

Wired to Deliver

Every decision we make is governed by six core values. They are simply stated, non-negotiable and ever present.

Honesty and Integrity
Telling customers what they need to hear – not what they want to hear.
Personal Commitment
Being accountable and keeping commitments
No Ego
Having an open, helpful and ‘No Job Too Small’ attitude.
Customer First
Actively seeking customer feedback to understand your business.
Excellence
Good enough is never our objective. We solve tough problems and make innovative suggestions.
Drive
Our customers are accustomed to working with driven, results focused Version 1 people.

Consistently Rated a Top Workplace By Our People

Strong core values, a culture of trust and empowerment, and a vision for success position Version 1 as a top employer across the UK, Ireland and India. If you are seeking a fair workplace in which recognition is based on merits, and career pathways are based on skills, then we could be a fit for you.

Learn about our Culture

Award-Winning Employee Focus

  • GREAT PLACE TO WORK
    UK, 2019-2021
  • GREAT PLACE TO WORK
    IRELAND, 2012-2021
  • HEALTHY PLACE TO WORK
    AWARD, 2018-2021
  • GREAT PLACE TO WORK
    IN TECH, 2019 & 2020
  • BEST WORKPLACES FOR WOMEN
    AWARD, 2019 & 2020

Our Head of People Louise Lahiff explains why Version 1 could be the match for you

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