Version 1 Bengaluru

Service Desk Consultant (level 2)

Department: Digital Development & Architecture

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Company Description

We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.

We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.

Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.

Job Description

This is a Level 2 front line customer support role for the Version 1 Service Desk & Cloud Operations team. Here you will join a 24/7 Service Desk team made up of 25+ Service Desk staff covering a broad range of technologies, systems and services. This is a key role in Version 1. Service Desk & Cloud Operations team resolve 37% of all customer issues.  

 

As a Level 2 team member you will be an experienced IT graduate who has gained these skills on the job in the past few years and as such are now operating at Level 2/3. You will have experience in the key tools and applications and manage various Level 2 tasks while gaining invaluable key skills alongside accomplished and knowledgeable teammates. Growth and personal development is something that is expected in this role – and rewarded. If you’re driven to learn, you’ll finish your first year in this role having developed skills on the job that you would not get in any other Level 2 role in the country. You’ll gain experience working with both staple and cutting-edge technologies, such as AWS, Azure, Microsoft Windows Server, Linux, Oracle & SQL databases, Cisco, VMware, Hyper V, and more.

 

Working in Version 1 Service Desk team ultimately gives the opportunity to shape your career, in advance of moving to a 3rd level team, by specializing in a technology set such as AWS or Azure Cloud, Linux, Windows server, networking, Oracle & SQL Databases, .Net architecture, SharePoint, Microsoft Dynamics & CRM and software development with PHP & Java to mention but a few.

You’ll also benefit from a career plan outlined by the Service Desk manager, with clear objectives tracked fortnightly and quarterly to make sure both you and your manager are happy with your performance and development plans to upskill on the job.

 

Qualifications

If you’re right for this job, it means you’re a highly motivated individual who wants to commit to a key role in Ireland’s leading Managed Services Company. You’ll also be a solid team player with an excellent attitude. You will have experience of previously working in an IT environment with strong knowledge of the following technologies:

  • PC operating Systems and applications
  • Windows servers (AD, GP)
  • Basic networking configuration and general IT procedures for service management and event management
  • Microsoft Office 365
  • One or more of the following:
    • Linux Administration
    • VMWare Administration
    • HyperV Administration

Knowledge and experience of the following tools and applications an advantage:

  • Opsview monitoring and alerting tools
  • Service Now Management Platform or Salesforce
  • CloudChkr or New Relic

Given the mission critical nature of this role supporting our customers’ IT systems, it goes without saying that we need you to keep your eye on the ball. It’s a role that requires very high attention to detail, and little room for error. You’ll also need great communication skills, a strong focus on high quality customer service, and the diligence to follow the rules and procedures in place to resolve issues within the required processes and time frames.

This is an excellent opportunity for an ambitious, driven person who is trying to break into the world of IT and Managed Services.

 

Additional Information

Version 1 operates a Service Desk that operates on a 24*7*365 basis. This is achieved using two teams, a day team which cover 8:00am – 8:00pm, in 3 shifts, 7 days per week and a night team which covers 8:00pm – 8:00am 7 days per week.

To fulfill this role, as part of the day team, you will be required to work on varying shifts that cover 7:30am – 4:00pm, 9:00am – 17:30pm & 12:00 – 8:30pm Irish Time. When rostered, you may also be required to work weekends.

Also, it is would be an advantage, but not mandatory, that a candidate is UK SC cleared (or applicable to pass SC Clearance). You can find details on the requirements for UK SC Clearance here

Wired to Deliver

Every decision we make is governed by six core values. They are simply stated, non-negotiable and ever present.

Honesty and Integrity
Telling customers what they need to hear – not what they want to hear.
Personal Commitment
Being accountable and keeping commitments
No Ego
Having an open, helpful and ‘No Job Too Small’ attitude.
Customer First
Actively seeking customer feedback to understand your business.
Excellence
Good enough is never our objective. We solve tough problems and make innovative suggestions.
Drive
Our customers are accustomed to working with driven, results focused Version 1 people.

Consistently Rated a Top Workplace By Our People

Strong core values, a culture of trust and empowerment, and a vision for success position Version 1 as a top employer across the UK, Ireland and India. If you are seeking a fair workplace in which recognition is based on merits, and career pathways are based on skills, then we could be a fit for you.

Learn about our Culture

Award-Winning Employee Focus

  • GREAT PLACE TO WORK
    UK, 2019-2021
  • GREAT PLACE TO WORK
    IRELAND, 2012-2021
  • HEALTHY PLACE TO WORK
    AWARD, 2018-2021
  • GREAT PLACE TO WORK
    IN TECH, 2019 & 2020
  • BEST WORKPLACES FOR WOMEN
    AWARD, 2019 & 2020

Our Head of People Louise Lahiff explains why Version 1 could be the match for you

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