Version 1 Dublin

Technical Support Analyst

Department: Digital Development & Architecture

Recruiter

Company Description

We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.

We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.

Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.

    Job Description

    For Technical Support a person is expected to have a good understanding of the design & build phase of the project lifecycle.

    • Debugging to identify the root cause of issues. 
    • Identifying fixes and raising SIRS. 
    • Analysing outputs. 
    • Monitoring Live Systems. 
    • Reporting to team leads and management 
    • Coding enhancements or bug fixes as required 
    • Unit testing of code, and integration testing where appropriate 
    • Ensuring code is peer reviewed 
    • Providing test support when code is migrated to System Test (including SIR resolution) 
    Qualifications

     

    • Experience working in standards driven environments. 
    • Excellent written and oral communication skills.
    • Analytical and problem solving

    Other knowledge an individual in a Technical Support role will be expected to acquire includes:

    • Architecture & data sources
    • Application Support processes & procedures 
    • Status reporting and risk/issue management
    Additional Information

    Before you apply, here are some of our benefits. We offer profit share, pension, private healthcare cover, flexible working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role.

    We offer employee recognition in the form of Excellence Awards and V1Ps which is awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events!

    Wired to Deliver

    Every decision we make is governed by six core values. They are simply stated, non-negotiable and ever present.

    Honesty and Integrity
    Telling customers what they need to hear – not what they want to hear.
    Personal Commitment
    Being accountable and keeping commitments
    No Ego
    Having an open, helpful and ‘No Job Too Small’ attitude.
    Customer First
    Actively seeking customer feedback to understand your business.
    Excellence
    Good enough is never our objective. We solve tough problems and make innovative suggestions.
    Drive
    Our customers are accustomed to working with driven, results focused Version 1 people.

    Consistently Rated a Top Workplace By Our People

    Strong core values, a culture of trust and empowerment, and a vision for success position Version 1 as a top employer across the UK, Ireland and India. If you are seeking a fair workplace in which recognition is based on merits, and career pathways are based on skills, then we could be a fit for you.

    Learn about our Culture

    Award-Winning Employee Focus

    • GREAT PLACE TO WORK
      UK, 2019-2021
    • GREAT PLACE TO WORK
      IRELAND, 2012-2021
    • HEALTHY PLACE TO WORK
      AWARD, 2018-2021
    • GREAT PLACE TO WORK
      IN TECH, 2019 & 2020
    • BEST WORKPLACES FOR WOMEN
      AWARD, 2019 & 2020

    Our Head of People Louise Lahiff explains why Version 1 could be the match for you

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