Version 1 Dublin

Service Desk Consultant - Level 1

Department: Digital Development & Architecture


Company Description

We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.

We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.

Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.

Job Description

This is an entry level position for the Version 1 Service Desk team, where you will be given the opportunity to join a 24/7 Service desk team made up of 18 Service Desk staff covering a wide range of knowledge. You will manage various Level 1 tasks while gaining invaluable key skill alongside accomplished and knowledgeable teammates. Several members of the team are experienced IT graduates who have all gained these skills on the job in the past few years and as such are now operating at Level 2/3. Growth and personal development is something that is expected in this role – and rewarded. If you’re driven to learn, you’ll finish your first year in this role having developed skills on the job that you would not get in any other Level 1 role in the country.

You’ll gain experience working with both staple and cutting edge technologies, such as Microsoft Windows Server, Linux, Oracle & SQL databases, VMware, Hyper V, AWS, and more. You’ll also benefit from a career plan outlined by the Service Desk manager, with clear objectives tracked fortnightly and quarterly to make sure both you and your manager are happy with your performance and development plans to upskill on the job.


If you’re right for this job, it means you’re

  • A motivated individual who wants to get a foot in the door of Ireland’s leading Managed Services Company.
  • You’ll also be a solid team player with an excellent attitude.
  • Very high attention to detail
  • Great communication skills, a strong focus on high quality customer service
Additional Information

Before you apply, here are some of our benefits. We offer profit share, pension, private medical, flexible working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role.

We offer employee recognition in the form of Excellence Awards and V1Ps which is awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events!

Wired to Deliver

Every decision we make is governed by six core values. They are simply stated, non-negotiable and ever present.

Honesty and Integrity
Telling customers what they need to hear – not what they want to hear.
Personal Commitment
Being accountable and keeping commitments
No Ego
Having an open, helpful and ‘No Job Too Small’ attitude.
Customer First
Actively seeking customer feedback to understand your business.
Good enough is never our objective. We solve tough problems and make innovative suggestions.
Our customers are accustomed to working with driven, results focused Version 1 people.

Consistently Rated a Top Workplace By Our People

Strong core values, a culture of trust and empowerment, and a vision for success position Version 1 as a top employer across the UK, Ireland and India. If you are seeking a fair workplace in which recognition is based on merits, and career pathways are based on skills, then we could be a fit for you.

Learn about our Culture

Award-Winning Employee Focus

    UK, 2019-2021
    IRELAND, 2012-2021
    AWARD, 2018-2021
    IN TECH, 2019 & 2020
    AWARD, 2019 & 2020

Our Head of People Louise Lahiff explains why Version 1 could be the match for you

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