Version 1 Redditch

Infrastructure System Support Analyst

Department: Operations (HR, Finance, Marketing)


Company Description

We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.

We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.

Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.

Job Description

The Role

This role is for a dynamic and enthusiastic systems administrator who enjoys working in a fast paced, multidiscipline team. The successful candidate will be a solid team player, have an excellent attitude for desk-side support and will be technically experienced.

Job Description

We have roles open in our Dublin, Ireland, Belfast, Northern Ireland and Redditch, UK offices. The mission of this team is to prove that IT can deliver real benefits to Version 1’s business.  This will be achieved through excellence in information technology solutions and services that support, enable, and protect all business systems.

This role is primarily about providing desk side support, systems administration, as well as focusing on continuous improvement initiatives for the existing infrastructure. But, for at least one day a week we would want this individual to help with our SLM process where the person will help manage the large number of requests we receive to provide hardware to starters; retrieve leavers hardware & replace kit through normal attrition. There will also be a substantial element of project work associated with this role where the successful candidate can gain significant experience in new and existing technologies. 

As an internally facing department tasked with the support of more than 2100 people there is plenty of room for the right individual to learn and develop. Work here is varied and exciting.

The Person

The ideal candidate should be a self-starter looking to join a fast paced, multidiscipline team that provides internal and project support at Version 1.  The successful candidate should

  • Have excellent troubleshooting skills coupled with excellent customer service skills.
  • Have strong interpersonal and communication (verbal and written) skills.
  • Can multitask and prioritise duties.
  • Have experience in writing technical processes and procedures.
  • Ability to work well in a cross-team environment.
  • Strong knowledge in desktop applications and environments.
  • An ability to troubleshoot and diagnose Windows issues using the Event Viewer, Windows logs, and other tools.
  • Good working knowledge of Microsoft AD, Server 2019 as well as networking and storage.
  • Solid understanding of TCP/IP networking.
  • Understanding and interest in cloud technologies.

Desirable Skills:

  • Hyper-V experience an advantage
  • Strong process-oriented experience in terms of implementation and completion
  • Experience in ITIL oriented environment
  • Have had exposure to Windows Azure and or Intune
Additional Information

Before you apply, here are some of our benefits. We offer profit share, pension, private medical, flexible working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role.

We offer employee recognition in the form of Excellence Awards and V1Ps which is awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events!

Wired to Deliver

Every decision we make is governed by six core values. They are simply stated, non-negotiable and ever present.

Honesty and Integrity
Telling customers what they need to hear – not what they want to hear.
Personal Commitment
Being accountable and keeping commitments
No Ego
Having an open, helpful and ‘No Job Too Small’ attitude.
Customer First
Actively seeking customer feedback to understand your business.
Good enough is never our objective. We solve tough problems and make innovative suggestions.
Our customers are accustomed to working with driven, results focused Version 1 people.

Consistently Rated a Top Workplace By Our People

Strong core values, a culture of trust and empowerment, and a vision for success position Version 1 as a top employer across the UK, Ireland and India. If you are seeking a fair workplace in which recognition is based on merits, and career pathways are based on skills, then we could be a fit for you.

Learn about our Culture

Award-Winning Employee Focus

    UK, 2019-2021
    IRELAND, 2012-2021
    AWARD, 2018-2021
    IN TECH, 2019 & 2020
    AWARD, 2019 & 2020

Our Head of People Louise Lahiff explains why Version 1 could be the match for you

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