Bespoke Support and Development for Manufacturing Execution System
Ensuring 24x7 Operational Excellence in FDA regulated Life Sciences Sector

The DePuy Synthes Companies are part of the Johnson & Johnson Family of Companies and are global leaders in providing healthcare solutions in orthopaedics, spinal care, sports medicine, and neurosciences. The DePuy Synthes Companies is a $5 billion global presence that employs 5,300 people around the world.

Customer Background

The DePuy Ireland manufacturing facility in Cork employs over 600 staff and produces orthopaedic knee and hip replacement joints.

The customer partnered with Version 1 in order to receive an upgrade and support of their bespoke Manufacturing Execution System ensuring 24*7 operational excellence for the manufacturing plant.

Version 1 Solution

Following a software and database upgrade of the Manufacturing Execution System which delivered corporate compliance, resilience and improved operational efficiency for DePuy, Version 1 Managed Services was entrusted to proactively monitor and support this mission-critical system on a 24*7*365 basis.

Central to DePuy’s decision to outsource support for their Manufacturing Execution System to Version 1 was our ISO 20000 Managed Service which delivered on the process demands of the highly regulated Life Sciences sector (FDA regulated, regulated by Title 21 Code of Federal Regulations Part 11, SOX compliant).

Features of the Managed Service Delivered Include:

  • A fully manned Service Desk which ensures in the event of an issue DePuy can be back up and running with minimal impact on plant operations.
  • Proactive monitoring and preventative maintenance reducing the risk of downtime on this mission-critical system.
  • Access to the best experts in Oracle and Microsoft technology to advise and guide DePuy on how to deliver greater value to the business through IT.
  • A focus on continual service improvement which delivers regular recommendations for system improvement.

Real Business Benefits, Delivered

Maximum Uptime

The Managed Service provided by Version 1 delivers numerous benefits to DePuy, the most notable of which is enhanced system stability and availability.

Maximum Uptime = Maximum Profitability

As little as one hour downtime could result in a loss of 15k in earnings for the customer and Version 1 minimises this risk.

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