Scout - Smart FAQ

Save time and share knowledge with the help of a custom chatbot

Offer Your Customers and Employees 24/7 Assistance from Scout - Your Custom Smart FAQ

Many of our customers find that most HR queries received from employees relate to standard information such as annual leave, finance, expense policies, etc. While vital information to share with employees, it is very time consuming for HR or Finance teams to respond to repetitive individual queries. The Version 1 Innovation Labs developed ‘Scout Smart FAQ’ to address our customers’ concerns, integrating their IT systems with our innovative Chatbot technology solution to deliver a consistent response to employees and increase operational efficiency.

As this solution was taken into Beta with other customers, Version 1 learned that these concerns are also found in our customers. One example of this is a customer receiving many internal queries when onboarding new helpline staff who were concerned about not knowing the the right answer, giving the wrong answer, giving an inconsistent answer and or taking too long to revert with an answer.

As such, Scout – Smart FAQ is now offered by Version 1 to enable our customers to deliver a consistent response to internal stakeholders or external website users, depending on their individual requirements.

Benefits of Scout - Smart FAQ

Increase Efficiency
Don't waste time on common FAQs
Improve Relationships
Focus on answering more complex queries and concerns
Boost Response Rate
Don't keep employees, users or customers waiting unnecessarily
Build Knowledge
The process of 'teaching' Scout will gather your organisation's knowledge in a central location
Improve Quality
Standardise the answers given in relation to important company information, responses, policies, etc.
Ease Pressure
During peak-times such as onboarding new staff or peak business period

Hassle-Free Installation

Simple Installation

Version 1 gets your organisation up and running with the solution quickly

No Fuss Customisation

Easily customised by Version 1 to meet your needs

Optimised UX

User-friendly dashboards and interfaces for seamless management

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