Client Profile

Customer Name: TRL

Established: 1933

Customer Since: 2021

Sector: Transport, Government Department

TRL have been leading the development of traffic management solutions for over 60 years. Their software solutions, which are built upon cutting-edge research and have been validated worldwide, reduce congestion, provide more reliable journey times, and ultimately improve air quality in cities and urban environments.


TRL and Version 1 have been working together since 2021 when they collaborated to deliver a new Road Asset Management System for National Highways to replace their legacy application.

Version 1 designed and built a new state-of-the-art Microsoft Azure Platform to host TRL’s iROADS application P-AMs (Pavement Asset Management Service). As well as delivering the platform itself, Version 1 also completed a huge data migration from National Highways’ previous Road Asset Management tool to the new P-AMs solution and decommissioned their legacy application (HAPMS).

Successful Launch of P-AMs Managed Service

Following delivery of the migration, Version 1, on TRL’s behalf, has transitioned the platform to operate and run on their ASPIRE Managed Services capability – formally launched in August 2023. Since go-live, the managed service team has achieved 100% on their SLAs and built excellent relationships with TRL, National Highways and National Highways’ external suppliers.

The ASPIRE Managed Services team are continuously looking for ways to improve and enhance the service provided to TRL and National Highways. Recent examples of this include:

  • The onboarding of TRL onto Version 1’s ServiceNow tool which removed complex API integration between National Highways, Version 1 and TRL
  • The Azure Managed Service team has also worked with TRL on optimising the Azure solution to increase efficiency and value to the customer, releasing VLAs in a short period of time


As a result of the successful project delivery, and in line with Version 1 ASPIRE Managed Service, the following benefits were delivered for TRL:


  • Automated non-production database restores reducing manual hours by 95% and enabling faster access for development.
  • Automated environment schedules reducing non-production consumption by 70%.


  • Single ITSM toolset reducing complex API integration, licensing costs with improved reporting capabilities.
  • Full monitoring ITSM integration, automating the ticketing process enabling swifter resolution. 100% SLA achievement since Go-Live.


  • 24/7 monitored platform with SIEM integration and alert automation.
  • ITSM data segregation and delegated administration.


  • Utilising the toolsets for increased collaboration and alignment with ITIL4 Service Management ways of working.


  • Ability to provide meaningful information in a dashboard format.
  • Reduced management and cost overhead by consolidating to a single solution.


  • Continued transformation and growth of solution to include additional assets to the P-AMs tool.

The relationship between Version 1 and TRL has continued to grow from strength to strength. TRL and Version 1 are continuing to partner on new projects and opportunities ranging from the expansion of asset management categories within P-AMs, the re-platforming of the existing product, and the growth into local authorities.

Version 1 is also collaborating on potential mobile access capability to the existing product and the impending new survey standards. P-AMS has an important part to play in shaping and managing the UK road network and infrastructure for National Highways going forward.

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