Version 1 London

Senior Oracle Applications Support Manager

Department: Oracle Applications

Recruiter

Suzanne Whelan

Company Description

We are proud to be consistently rated a Top Workplace by our people.

Strong core values, a culture of trust and empowerment, and a vision for success position Version 1 as a top employer across the UK and Ireland.

If you are seeking a fair workplace in which recognition is based on merits, and career pathways are based on skills, then we could be a fit for you.

Award Winning Employee Focus

Version 1 is extremely proud to hold numerous employer awards. Our accolades include:

  • 6th Best Large Workplace in the UK 2022
  • 2nd Best place to work in Ireland #GPTW2022
  • Oracle ERP Managed Services Partner of the Year (2021)
  • Top 20 best large workplaces UK (2019-2021)
  • UK & Ireland’s premier Oracle ERP partner
  • Market leader in Oracle ERP and HCM Applications
  • Won 7 Gold awards out of 7 nominations at this last year's virtually held OUG Partner awards.

We pledge "to prove IT can make a real difference to our customer's businesses".

We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.

Job Description

What You Will Do

We are looking for a very Senior Oracle ERP support manager to join us and help us drive and lead our process for managing and integrating important parts of our business through our ERP Managed Services Practice.

We want you to embrace and reimagine the potential of our customers Oracle E-business suite using and driving our new ASPIRE framework.  We want you to drive a team and go beyond simply ‘keeping the lights on’ and embrace the potential of Version 1’s ASPIRE Oracle E-Business Suite Managed Services that place continuous improvement and business innovation at the heart of everything we do.

Be involved in a range of responsibilities from pre-sales through to delivery – having full visibility and support of the lifecycle.

Play a leading role in understanding the needs of the customer, to address customer challenges and understand the commercial balance required to nurture a growing element of our organisation.

All of this will be done with the support and collaboration of our Oracle Applications Team - working with senior colleagues across the delivery and commercial sides of the Practice, and guided leadership of the Portfolio Director ERP Support Oracle Applications.

Some of your role responsibilities will include:

Managing ERP Managed Services Practice operations daily alongside ERP Location Practice Managers to deliver a proactive Managed Service to our customers.

Accountable for stakeholder support internally and externally - customer satisfaction, budget and additional revenue generation.

Act as point of contact internally and externally to escalate issues including recommending and implementing remediation plans to improve customer satisfaction where appropriate.

Manage staff engagement for teams across projects within ERP Managed Services Practice.

Promotion of Version 1 brand within portfolio customers and across the wider market.

Resource planning including mobilisations, rotations and new hires.

Visible and effective champion of Version 1 Core Values.

Prepare tenders and deliver customer presentations.

Conduct customer contract reviews and ensuring customer satisfaction.

Contribute to strategy & innovation planning for our next generation of Managed Services to include being at the forefront of value-add initiatives.

Qualifications

What will make you succeed in this role

·       Strong experience within Oracle Applications (for example, E-Business Suite, SaaS ERP and HCM)

·       Have an understanding and willingness to learn about our business models, operating models, financial models, budgeting processes and risk management

·       Want to operate in a leadership capacity to help develop and guide the team around you

·       Enjoy working with customers and/or system integrators in a Tech capacity

·       Be able to work with Senior Stakeholders with good communication skills

·       Enjoy the thrill of project management, multi-tasking and helping cultivate an environment of efficient and effective problem-solving

Additional Information

What we give you

  • Quarterly profit share scheme
  • Private Medical Insurance
  • Pension Scheme
  • A Continual professional development pathway
  • Life assurance

This is an opportunity to join one of the fastest-growing ERP Consultancies in the UK. 

This is a full-time permanent role with travel (when possible). Expenses will be covered.  UK or Ireland base but all Remote working / or hybrid if preferred.

Permanent applications ideally. Must have work permit due to timeframes.  

Suzanne Whelan,
Version 1 Talent Acquisition Manager UK & Ireland
Tel: 00353 87 220 0625

We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: 
https://www.version1.com/careers/culture/

Please note: We have an internal recruitment team and does not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!

Wired to Deliver

Every decision we make is governed by six core values. They are simply stated, non-negotiable and ever present.

Honesty and Integrity
Telling customers what they need to hear – not what they want to hear.
Personal Commitment
Being accountable and keeping commitments
No Ego
Having an open, helpful and ‘No Job Too Small’ attitude.
Customer First
Actively seeking customer feedback to understand your business.
Excellence
Good enough is never our objective. We solve tough problems and make innovative suggestions.
Drive
Our customers are accustomed to working with driven, results focused Version 1 people.

Consistently Rated a Top Workplace By Our People

Strong core values, a culture of trust and empowerment, and a vision for success position Version 1 as a top employer across the UK, Ireland and India. If you are seeking a fair workplace in which recognition is based on merits, and career pathways are based on skills, then we could be a fit for you.

Learn about our Culture

Award-Winning Employee Focus

  • GREAT PLACE TO WORK
    UK, 2019-2021
  • GREAT PLACE TO WORK
    IRELAND, 2012-2021
  • HEALTHY PLACE TO WORK
    AWARD, 2018-2021
  • GREAT PLACE TO WORK
    IN TECH, 2019 & 2020
  • BEST WORKPLACES FOR WOMEN
    AWARD, 2019 & 2020

Our Head of People Louise Lahiff explains why Version 1 could be the match for you

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