Our Difference

Strength in Balance

The Version 1 Difference

Defined by our commitments

For the past 20 years we have worked hard to deliver on three commitments; making a real difference for our customers, building an empowering culture and growing a strong organisation for the future. Those looking for a short term result or an easier road might sacrifice one benefit for another, but at Version 1 we never have, and never will. We know that our greatest strength is balance across all three; our customers, people and company. This is The Version 1 Difference. 

The Shape of Success

  • Customer Success

    Making a real difference through long-term, outcome focused relationships – success that fulfils our people and fuels our growth.

  • Empowered People

    Deliberately selecting, empowering and trusting people who are wired to deliver customer success - an empowerment that drives customer loyalty and organisational strength.

  • Strong Organisation

    A high-performing, financially strong organisation of the highest integrity – a strength that empowers our people and delivers customer success.

Watch Our Difference

Customer Success

Quarter by quarter, making a real difference for our customers

We operate to a sustained quarterly rhythm. Each quarter, with each customer, we set specific goals and survey satisfaction. If our impact flags in any quarter, or satisfaction dips, our team react immediately with specific actions. Over time this outcome focused approach is guaranteed to make a real difference for our customer and build a strong, long term relationship.

98% customer retention rate

Our customers repeat their business with us year on year.

20+ year customer relationships

We build long-term outcome focused relationships.

8.5 customer satisfaction score

Our customers rate us consistently high out of 10 in our Customer Surveys.

Voted #1 for Customer Success

Recognised for customer excellence in Business IT and Tech at the CX Impact Awards 2018

Version 1 has proven to be an innovative partner, easy to do business with, focused on quality, operational improvement and delivering business value. This has enabled the delivery of new services and competitive market advantage for our global organisation. In Version 1 we have a partner absolutely in tune with our organisation, capable of driving day-to-day operational improvement and innovating for our long-term success.
- Andrew Hillis, Group Head of Information Services, Almac Group

Empowered People

Selecting, empowering and trusting people who are wired to deliver customer success

The range and capability of technology today is truly amazing but without great people nothing happens. Those with the ability to see what is really needed, the tenacity to jump all the hurdles, customer focused, totally committed, no ego, hell bent on delivering results – they are the ones that make the real difference – they are the ones we seek, nurture and empower.

87% employee engagement

Consistently scoring world class employee engagement in our quarterly surveys

1300+ strong workforce

One of the fastest growing IT services teams in Europe

Over 50% promotion rate

Over 50% of our employees received a promotion last year, in recognition of their efforts in delivering Customer Success

20+ year careers

Our employees stay with us longer than average, progressing their careers continuously. Our first employee from 1998 is still with us!

The Version 1 Difference is balance. Our strategic triangle allows us to maintain a balance between our customers, our employees, and our financial performance. We strive to remain balanced and humble despite our success and not developing an ego. We represent fairness, equality and meeting each other halfway. Balance is the Version 1 Difference and our secret to success!
- Emer Fogarty, Learning and Development Analyst at Version 1

Strong Organisation

High-performing, financially strong organisation of the highest integrity

Trust in 20 years of sustained progress, strong financial performance and growth. We are now more than 1,000 people, serving 400+ customers across all industries. The strength, scale and resources to make a real difference for our customers.

€115 million in turnover

Strong financial performance enables operational excellence for our organisation and success for our customers.

3 global partnerships

Enhanced partnerships and accolades with three global technology partners; Oracle, Microsoft and Amazon Web Services

20+ years expertise

Years of market leadership and innovation that makes a real difference to our customer’s businesses

50+ awards

Award-winning IT service provider, recognised by our industry, our customers and our partners.

I firmly believe we have built something special in Version 1, a uniqueness based on a Version 1 way of doing things that helps differentiate us. Most services companies struggle to answer the question ‘what’s unique about you’, we don’t. Our balanced approach to achieving success has been twenty years in the making and our relentless focus on preserving it is why we still have customers with us from when we first opened our doors 20 years ago.
- Tom O' Connor, CEO of Version 1

Wired to Deliver

Every decision we make is governed by six core values. They are simply stated, non-negotiable and ever present.

Honesty and Integrity
Telling customers what they need to hear – not what they want to hear.
Personal Commitment
Being accountable and keeping commitments.
No Ego
Having an open, helpful and ‘No Job Too Small’ attitude.
Customer First
Actively seeking customer feedback to understand your business.
Excellence
Good enough is never our objective. We solve tough problems and make innovative suggestions.
Drive
Our customers are accustomed to working with driven, results focused Version 1 people.