Innovation at Version 1

Learn how Version 1 Utilises Innovation to Drive Customer Success.

Innovating for Customer Success

An innovative company from inception in 1996, Version 1 is committed to maintaining an innovation edge to drive Customer Success as our customers’ preferred IT Innovation Partner. In 2018, Version 1 announced an investment of €1 Million in its Innovation Lab. Through the Innovation Lab, our customers will receive cutting-edge technologies and services, all designed around solving the real problems our consultants observe across our engagements with enterprise organisations.

Version 1 is a market leader in Enterprise Resource Planning, Enterprise Cloud, Digital Services and Software Asset Management. We drive Customer Success by identifying the best ideas and technologies that solve real problems for our enterprise customers. The results of our consistent commitment to innovation and making a real difference to our customers’ businesses are evidenced by our long-term relationships with our customers; our first customer is still a customer 20 years later.

 

The Innovation Lab Mission

While the mission of the Innovation Labs is to implement customer-focused solutions collaboratively, which use innovative tools and technologies to bring business benefit to the customer and drive Customer Success, innovative thinking and ingenuity at Version 1 are not limited to the Innovation Lab. Every day, we are amazed at the level of innovation and commitment to problem-solving displayed by our consultants across hundreds of customer sites and projects.

Cutting-Edge
Version 1 is committed to maintaining an innovation edge to drive Customer Success. Through the Innovation Lab, our customers will receive cutting-edge technologies and services.
Relevant
We are amazed at the level of innovation and commitment to problem-solving displayed by our consultants daily with customers. Innovation will solve more of these customer pain points at scale.
Repeatable
We want to develop repeatable solutions to solve our customer's current challenges and create new repeatable solutions for the future, and we are investing in ideas that have the potential to do so. 

Innovation Across Version 1

Machine Learning

Version 1 has invested in advancing and strengthening our organisation's Machine Learning competency to fuel Customer Success, with exciting solutions in progress with customers currently.

Hackathons

From the simple to the astounding, Version 1 Hackathons capture the real-world pains of our customers in order to continue to guide them through the increasingly complex world of IT.

Customer Focus

Our approach to Innovation involves identifying the best ideas and technologies that solve real and tangible problems for our customers across all industries and sectors.

Full-Time

Innovation is a full-time commitment of Version 1 between our multiple Innovation Lab projects in progress and our ongoing major public and private sector projects.

Our Innovative Solutions

98% customer retention rate

Our customers repeat their business with us year on year.

20+ year customer relationships

We build long-term outcome focused relationships.

8.5 customer satisfaction score

Our customers rate us consistently high out of 10 in our Customer Surveys.

Voted #1 by our customers

Our customers recognise us for customer excellence, voting us #1 in the UK OUG Awards.

Innovating for Customer Success

Thought Leadership

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