ASPIRE Data managed service

Unlock the value of your data, without complexity

Navigating data architecture, governance, and operations is challenging. We understand that balancing rapid data growth with evolving data management requirements, different degrees of data quality and challenges with reporting can impact business agility, decision-making and competitiveness.

Our data managed services as part of the ASPIRE managed services framework, can help you unlock the value of your data by removing complexity and the burden of data management.

Whether you are modernising your data estate, seeking stronger compliance, or aiming to extract smarter insights, we partner with you to turn data into a competitive advantage, reducing risk, and accelerating value realisation.

Our best practice approach to data protection within our managed services incorporates the necessary compliance with:

ISO/IEC 27001 Information Security Management System
ISO/IEC 20000 IT Service Management
ISO 14001 Environmental Management System

Additionally, we are certified in Cyber Essentials and Cyber Essentials Plus and adhere to standards and best practices from the National Cyber Security Centre and NIST standards.

ASPIRE Data managed services

In alignment with our ASPIRE managed service framework, our Data managed service is comprised of 6 key pillars.

Platform and infrastructure management

End-to-end support for Azure, AWS, and Snowflake environments with cost, performance, and scalability controls.

Data operations and reliability

Proactive monitoring, automation, scalable storage and processing, and service management to ensure resilient, high-performing data pipelines

Governance, security and compliance

Robust controls to manage data access, privacy, data backups, recovery and compliance underpinned by regulatory obligations across your data estate.

Integration and quality

Efficient, accurate ingestion and transformation of data with a focus on trust, lineage, and data quality.

Insights and analytics enablement

Support for business intelligence, self-service reporting, and the data foundations needed for advanced analytics.

Service excellence and advisory

Continuous optimisation, innovation planning, and a partnership model aligned to your strategic goals.

Data managed service features

Multi-tier support model

Our tiered support model offers flexibility of service delivery depending on your commercial budget and technical needs.
Flexible service delivery model

We have the experience and capability to offer a variety of service delivery models depending on your needs; time and materials, proactive managed service or reactive drawdown.
Ticket lifecycle

ServiceNow automation ensures a swifter response and faster resolution time. Alerts are immediately raised and assigned the correct priority. No manual intervention required.

ASPIRE Data managed services – meaningful KPIs

The key difference between ASPIRE and traditional managed services lies in how we measure service success, not only by hitting SLAs around resolution and response times but also by delivering on the following meaningful KPIs;

VLA or value level agreements – tangible ‘value adds’ to your business
XLAs or experience level agreements put your users at the heart of our services
ELAs or environmental level agreements continually optimise your services to reduce their environmental impact

Data protection security and confidentiality

We have implemented a range of measures to ensure your data security and confidentiality is never compromised, including:

Confidentiality agreements
Data protection policies
Incident response plan
Access controls
Enterprise architecture
Employee training
GDPR compliance
Security by design
Privacy by design
Data minimisation
Data masking and encryption
Information security policy
Cyber Essentials
Cyber Essentials Plus
Role-based access control

Data managed services technology stacks

We maximise investments in the technology stacks below by implementing, optimising and supporting your data solution – from integrations, and pipelines to enhancing performance, reporting and AI powered solutions that scale and grow with the organisation.

Successful cloud migration and ongoing managed service for Cafcass

We partnered with Cafcass to migrate their case management system to the cloud, resulting in 40% cost savings, reallocation of staff to higher-priority tasks, and compliance with legislative deadlines. This transition supported Cafcass’s mission to assist children and young people in care or adoption proceedings.

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