Irish Continental Group :
Outsourced Managed Services
Challenge
The challenge for Version 1 is to support the critical Oracle infrastructure underlining ICG’s Passenger Booking System.
Solution
We provide 24x7 support and maintenance of high availability Oracle Real Application Clusters supporting ICG’s primary passenger booking engine, www.irishferries.com. The proactive monitoring and support service covers production RAC installations as well as a number of standby, development and test instances. We also provide expert consultancy across range of technologies including Oracle, Progress and SQL Server.
More recently our Business Intelligence practice has been working with ICG on optimising their operational and management reporting using the Oracle Business Intelligence (‘OBI EE’) platform.
Benefit
"Version 1 previously helped us upgrade and re-platform the technical infrastructure underpinning our passenger booking system. We were extremely impressed by the company's technical expertise and customer service. Having had such a positive experience, we had no qualms about entrusting the management of our business-critical systems to Version 1."
Seamus McCarville, Chief Information Officer at Irish Continental Group
- Guaranteed Customer Service
Proactive monitoring and system alerts help us identify issues before they become critical. This enables ICG to guarantee the high performance, availability and resilience needed to meet their customer service targets on a 24x7x365 basis.
- Access to Version 1 expertise when needed
From time to time, ICG avail of consulting expertise in areas such as Business Intelligence and commercial database platforms which allows for better decision making and ensures that Version 1 expertise is on hand when required.
print page | email page