Version 1 Bengaluru
Business System Consultant
Department: Operations (HR, Finance, Marketing)
We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.
We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.
Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.
Financial Business Support role maintaining current business systems and processes within Version 1. In this fast-paced environment, you will be challenged to solve tough problems and commit to tight deadlines. The role also provides an opportunity for someone interested in moving into a deeper financial role.
This role would be suited to an individual with strong ITIL skills. The successful candidate will be responsible for incident management and ticket management. The successful candidate should also have an excellent understanding of business operations including knowledge of business workflows, experience working with systems used to set up projects and manage their commercial aspects, and an awareness of the different types of projects Version 1 engage in.
The successful candidate should also have knowledge of financial metrics, and an appreciation for the different types of revenue generated by different types of projects (e.g., time and materials, support, etc.).
Basic SQL and Apex skills are preferred, but not mandatory.
The role is responsible for ensuring there is excellent quality support delivered; this includes:
- Triage Support Tickets
- Identify, categorize, and prioritize requirements of tickets raised
- Set up new Projects
- Commercial Changes to projects
- Month-End Support/Queries
- Ensuring Timesheets are complete on time
- Administer contract management system
- Monitoring and reporting on KPIs
- Identifying potential improvements in both support, processes, and the systems themselves to deliver Continual Service Improvement.
- Manage Month End and internal time management tool support.
- Monitoring and managing Data Quality within and between the applications.
- Work with the development team to ensure new systems and major changes are maintainable
You will need previous financial experience, delivering the highest standards of support for sensitive and time-critical issues. Understanding of financial systems, financial metrics, and commercial considerations is critical along with strong problem-solving skills. Excellent verbal and written communication skills are also required. Experience with Service Management tools would also be beneficial.
Bonus points for:
- Communications, both written and verbal.
- Planning, and project management skills.
- Experience of delivering excellent quality services.
- Excellent troubleshooting skills.
Before you apply, here are some of our benefits. We offer profit share, pension, private healthcare cover, flexible working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role.
We offer employee recognition in the form of Excellence Awards and V1Ps which is awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events!
Wired to Deliver
Every decision we make is governed by six core values. They are simply stated, non-negotiable and ever present.
Honesty and Integrity
Consistently Rated a Top Workplace By Our People
Strong core values, a culture of trust and empowerment, and a vision for success position Version 1 as a top employer across the UK, Ireland and India. If you are seeking a fair workplace in which recognition is based on merits, and career pathways are based on skills, then we could be a fit for you.Learn about our Culture
Award-Winning Employee Focus
- GREAT PLACE TO WORK
- GREAT PLACE TO WORK
- HEALTHY PLACE TO WORK
- GREAT PLACE TO WORK
IN TECH, 2019 & 2020
- BEST WORKPLACES FOR WOMEN
AWARD, 2019 & 2020
News & Insights
News: June 24, 2022
Version 1 is thrilled to be listed as the #1 Best Mid-Size Workplace™ in India at this year’s Great Place to Work® India awards. This is an exciting and prestigious achievement as Version 1...
Events: 7 July 2022
We are excited to announce that Version 1 will be attending the Young Professionals Conference on Thursday 7th July 2022. This is one of the biggest student careers conferences to take place in London...