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ASPIRE: Infrastructure managed services provider

Empowering reliable operations with expert infrastructure support 

Organisations face significant challenges in managing complex hardware infrastructure including, ensuring it is operated by skilled professionals, maintaining support and vendor relationships (especially for out-of-warranty equipment) and achieving rapid detection and resolution of datacentre issues. These problems can lead to operational risk, inefficiency, and business disruption, if not managed effectively. 

Our ASPIRE Infrastructure managed services mitigates these challenges by delivering expert infrastructure support services with industry-accredited teams, advanced monitoring, and 24/7 support.  

Our service excels in partnership management across multiple vendors, proactive incident detection, and efficient root-cause analysis.  

With local presence and global expertise, we ensure reliable operations, immediate response, and lifecycle support (even for legacy hardware) empowering your business to focus on your strategic priorities. 

Infrastructure managed services provider

By investing in transparent, outcome-based, value-level agreements that form part of the Infrastructure managed service, you will receive the return on investment you deserve. Our managed service includes the following elements;

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Core infrastructure services

We provide comprehensive infrastructure support including backup, IDAM, performance, database management, and strategic guidance via dedicated service teams.

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Security and compliance

We embed security at every level; managing firewalls, WAFs, and compliance monitoring, ensuring robust protection and regulatory adherence throughout.

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Monitoring and SLAs

We offer Essentials, Advanced, and Premier support tiers, ranging from 8×5 coverage to 24×7, advanced monitoring, disaster recovery, and rapid response for critical issues.

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Automation and DevOps

We deliver DevOps and AI automation, streamlining operations for efficiency, reducing manual tasks, and enabling your teams’ strategic focus

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Value-level agreements

We provide Value Level Agreements (VLA) performance indicators aligned with business outcomes like uptime, cost savings, efficiency, and innovation metrics for measurable value.

“When I was told recently that Version 1 had a 98% customer retention, I wasn’t surprised. Their culture and quality came through in their engagement with us during the RFP process, which was one of the reasons we chose them, and it has served us very well over the course of the last eight years. “

Stuart Halford, CIO, Goodbody

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