Client Profile

Introduction

Set against the backdrop of the United Kingdom’s departure from the European Union, our client sought to expedite the delivery of their biggest core service — a new, highly complex import and export back-office application processing solution. 

Key Challenge

When the Version 1 team joined the programme, around 2 million imports could be theoretically processed daily. Due to outages and issues, this number was actually sitting at 40,000  per day.  

Solution

Version 1 worked in partnership with the client’s team to institute a range of DevOps and SRE-led best practices, processes and tools while providing hands-on delivery support. 

These initiatives included guidelines for site troubleshooting, developing new applications to detect and resolve issues quickly, establishing new tools to enhance issue detection/ correlation, and automating the client’s build/deployment processes. The new system now allows for over 8.5 million import processes per day with a goal to increase this further. 

Real Difference, Delivered

Our consultants played a crucial role in creating a culture that promoted shared ownership, dismantled organisational silos, accepted failure as a way to learn fast, embraced risk, implemented changes gradually, leveraged common tooling and automation, and used metrics to inform the next steps in this project. The increased processing ability also gives increased flexibility to our customer and sets them up for future growth.

About Version 1

Version 1 proves that IT can make a real difference to our customers’ businesses. We are trusted by global brands to deliver IT services and solutions which drive customer success. Our team of difference-makers work tirelessly to provide independent advice and deliver impactful changes to help our customers navigate the rapidly changing Digital-First world we live in. Our greatest strength is balance in our efforts to achieve Customer Success, Empowered People and a Strong Organisation, underpinned by a commitment to our values. We believe this is what makes Version 1 different and more importantly, our customers agree.