Syncreon:
Travel Request Automation
Challenge
Syncreon, a global leader in value-added logistics for automotive and technology industries, has offices around the globe and significant travel management requirements. Syncreon travel coordinators were manually supporting an average of 2000 travel requests a year. This paper-based system was time consuming to maintain, susceptible to human error, inefficient and often circumvented by staff. The challenge for Version 1 was to deliver a solution which would automate the entire travel management process.
Solution
The system allows users to make travel requests through online forms and custom-built workflows, giving travel coordinators control over the entire process. It is integrated with Microsoft Outlook and executives Blackberries allowing users to manage the entire process via email and to store their travel itineraries within their personal calendars. A reporting interface gives travel coordinators the ability to extract credit-card costs associated with the travel requests for reconciliation with bank statements. The system has been successfully rolled out across a number of Syncreon offices in Dublin, Europe and the US and there are currently some 300 registered users.
Technology
Windows SharePoint Services
Benefit
- Improved compliance with the travel management process ensures the company avails of the best deals and therefore reduces the overall costs associated with company travel
- Automation of travel management processes has removed the need for a dedicated travel department
- Reporting facility gives management greater visibility of company travel and control of the associated costs
'Our global travel management SharePoint solution has delivered significant cost savings and process efficiencies for Syncreon. Version 1 delivered on time and at a fraction of the cost proposed by other suppliers.'
Niall O'Mahony, European IT Director, Syncreon
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