Client Profile

Customer Name: Primark

Established: 1969

Customer Since: 2016

Employees: 75,000+

Sector: Retail

Leading European clothing retailer Primark employs over 70,000 people and is active in the UK, US and Europe. Primark faced a challenge common to rapidly scaling businesses – its legacy financial systems were hindering its ability to efficiently manage its needs as a multinational retailer. Not only did this impact its current plans, it also threatened to limit its future growth. 

A reliable, scalable solution was required to support the brand’s ambitious global expansion. We were selected in an open tender process to provide expertise and support implementation.    

We were tasked with scoping a future-proof financial system that could seamlessly handle the financial complexities of an expanding global footprint. Primark needed a platform that would provide robust reporting, efficient processes, and the ability to adapt to new markets quickly.  

To meet this challenge, we designed a solution with scalability and adaptability at its heart. We recommended Oracle E-Business Suite Financials, a powerful enterprise resource planning (ERP) solution. Working closely with Primark, we delivered the core financial modules (General Ledger, Accounts Payable, Accounts Receivable, Cash Management, eTax & Fixed Assets, AGIS) along with necessary customisations, third-party integrations and a reporting solution. All of this in under 12 months.  

Our focus on strong programme management, upfront governance, and a collaborative approach ensured a smooth deployment that met Primark’s aggressive timeline. During this time, we specified a Hypercare period to deliver enhanced support for Primark’s teams.  

The new Oracle-based financial system has transformed Primark’s operations. With real-time financial insights, its management team can make informed strategic decisions on global expansion and its streamlined processes have boosted efficiency. Primark now has the financial infrastructure it needs to support its continued growth, opening new stores and entering new markets worldwide.


  • Implemented Oracle E-Business Suite Financials core modules (General Ledger, Accounts Payable, Accounts Receivable, Cash Management, eTax & Fixed Assets, AGIS) 
  • Designed and integrated custom components to align the system with Primark’s specific workflows 
  • Developed a comprehensive reporting solution to provide executives with real-time financial insights 
  • Integrated the new system with existing third-party applications 
  • Provided Hypercare support to ensure a smooth transition and mitigate post-launch risks 

“I was impressed by Version 1’s approach to resolving any delivery issues in an efficient and timely manner.”

– Eamon Connolly, Director of Finance Projects, Primark

“Through the hard work and commitment of the Version 1 team, our new core Financials System was delivered a week ahead of schedule to a very strict deadline. We now have in place a set of systems and business processes which will support our ambitious growth plans well into the future.”

– Stephen Vanoli, Business Director, Primark

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