Exploring Chatbot Solutions
Discovering how Chatbots can make a real difference to our customer's businesses
With the evergrowing importance of effective customer service, organisations are looking towards the latest technology to ensure customer’s needs are met. The rise of chatbots has led to the automation of customer support, with Gartner forecasting that by 2020, over 85% of customer interactions will be handled without a human. Chatbots can bring further benefits to businesses, such as reducing the time required for routine tasks and providing an element of organisational consistency.
To explore the impact of how Chatbots can change our customer’s businesses, Version 1 Innovation Labs have built a comprehensive and customisable Chatbot solution that enables our customers to gather, publish, curate and manage organisational knowledge to answer FAQs from internal and external stakeholders. Smart FAQ Bot utilises a mix of best of breed Cloud technologies and custom components with innovative and cutting-edge technologies such as Artificial Intelligence and Natural Language Processing.
What is a Chatbot?
A Chatbot is Artificial Intelligence (AI) software which is scripted to simulate conversations with users. Chatbots are typically designed to simulate a human as a conversational partner and are often used online and in messaging applications. Communication can be through a range of methods, such as text, audio and graphical interfaces. Advanced Chatbots can be integrated with Natural Language Processing, but the majority of Chatbots currently scan for keywords and pull for results based on the initial query. Chatbots are able to bring a range of business benefits to organisations – find out how Chatbots can help your organisation below.
Benefits of Chatbots
24/7 Customer Service
Lower Running Costs
Increased Customer Engagement
Gain New Insights
Find out how Smart FAQ Bot can impact your business
Download this datasheet to find out more about Version 1’s Smart FAQ Bot, including its use cases, benefits and key features.Download Datasheet