Innovation Labs / Chatbots

Chatbots

Exploring Chatbot Solutions

Discovering how Chatbots can make a real difference to our customer's businesses

With the evergrowing importance of effective customer service, organisations are looking towards the latest technology to ensure customer’s needs are met. The rise of chatbots has led to the automation of customer support, with Gartner forecasting that by 2020, over 85% of customer interactions will be handled without a human. Chatbots can bring further benefits to businesses, such as reducing the time required for routine tasks and providing an element of organisational consistency.

To explore the impact of how Chatbots can change our customer’s businesses, Version 1 Innovation Labs have built a comprehensive and customisable Chatbot solution that enables our customers to gather, publish, curate and manage organisational knowledge to answer FAQs from internal and external stakeholders. Smart FAQ Bot utilises a mix of best of breed Cloud technologies and custom components with innovative and cutting-edge technologies such as Artificial Intelligence and Natural Language Processing.

What is a Chatbot?

A Chatbot is Artificial Intelligence (AI) software which is scripted to simulate conversations with users. Chatbots are typically designed to simulate a human as a conversational partner and are often used online and in messaging applications. Communication can be through a range of methods, such as text, audio and graphical interfaces. Advanced Chatbots can be integrated with Natural Language Processing, but the majority of Chatbots currently scan for keywords and pull for results based on the initial query. Chatbots are able to bring a range of business benefits to organisations – find out how Chatbots can help your organisation below.

Benefits of Chatbots

Increase Productivity
Don't keep employees, users or customers waiting unnecessarily and provide fast, automated responses to users.
24/7 Customer Service
Having customer service available at all times of the day can have a positive impact on customer satisfaction.
Lower Running Costs
Implementing a Chatbot is cost-effective, with the ability to scale to organisational needs.
Increased Customer Engagement
Chatbots can engage and interact directly with potential customers.
Gain New Insights
Chatbots can track purchasing patterns and gain insights into consumer behaviour through data analysis.
Reduce Workload
Reduce your organisational workload with Chatbots able to handle multiple queries simultaneously.

Find out how Smart FAQ Bot can impact your business

Download this datasheet to find out more about Version 1’s Smart FAQ Bot, including its use cases, benefits and key features.

Download Datasheet

Use Cases for Chatbots

  • Call Centre Support
    Enables concise, consistent and timely responses
  • New Team Support
    Improves the joining experience for new team members
  • Customer Facing Engagement
    Improve the onboarding experience for new customers through increased touch points
  • Internal Support
    Capture common queries and increase efficiency
  • 24/7 Self Service
    Resolves customer queries all day, every day

Interested in Chatbots? Talk to the Innovation Labs

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