The “good old days” of insurance? Long gone. In 2025, the industry isn’t just evolving—it’s being fundamentally rewritten. Rising acquisition costs, constantly shifting customer expectations, and relentless pressure to do more with less have turned insurance into a high-stakes, always-on game.

You’ve likely felt the drag of manual quote comparisons, the frustration of scattered data, or the uphill battle of fixing clunky customer journeys. Maybe you’ve already explored AI—only to find solutions that were too generic, too rigid, or too risky for your business-critical operations.

But what if AI could finally deliver on its promise?

As an AI-native partner with deep insurance expertise, we help clients move beyond prototypes and pilot projects toward real, measurable business outcomes that directly impact the bottom line.

Let’s pull back the curtain and explore how AI is cutting through complexity—unlocking efficiencies and delivering real competitive advantage across the full spectrum of insurance operations.

7 proven ways our AI is driving change in insurance

Turning preparation into conversion

Your top sales executives shouldn’t be scrambling through competitor policies minutes before crucial client calls. Our Sales Leverage Agent instantly analyses policies, surfaces strategic opportunities, and delivers sharp, insight-packed briefings that transform conversations from pitches into consultative partnerships.

Foundation Risk Partners achieved a 50% increase in conversion rates and 90% reduction in prep time.

“Where’s that file?”

The critical meeting. The simple question. The frantic scramble through folders while stakeholders wait. Our Insight Agent integrates seamlessly with existing tools like Microsoft Teams to retrieve documents, answer complex queries, and surface contextual insights instantly. It’s like having your most knowledgeable analyst available 24/7.

One of our multinational clients saved 700+ hours per day, projecting £2.2 million in annual savings.

Reducing risk without slowing down

Manual policy checking isn’t just time-consuming, it’s a liability exposure waiting to happen. Missed endorsements, outdated terms, and data inconsistencies can expose your organisation to significant E&O risk. Our Policy Checking Agent automatically compares endorsements, terms, and data points across multiple documents in seconds.

Up to 50% reduction in E&O exposure for a leading insurer.

Faster, safer, more accurate

Comparing carrier quotes manually is like solving a puzzle where every piece comes from a different box. Our Quote Comparison Agent extracts key data from multiple carriers, generates explainable summaries, and drafts tailored proposals—all while keeping you in complete control of the strategic decisions.

Clients describe it as “having a personal analyst on every deal.”

Personalised sales support at scale

Legacy chatbots have trained customers to expect frustration. Our AI Sales Channel Agent breaks that mould entirely—built on natural language understanding and intelligent workflows, it delivers personalised, always-on support across any device, seamlessly escalating to human experts when needed.

Our partner, Rasa helped increase Helvetia’s conversions by 40%, compared to their legacy bot implementation.

Modern claims journeys, finally

Your customers shouldn’t have to endure hold music, repeat their stories multiple times, or wonder if their claims are lost in the system. Our Claims Channel Agent communicates in the customer’s preferred language, understands their specific needs, and guides them intelligently through processes—handing off to human agents with full context when personal touch is required.

Our partner, Rasa’s implementation for ERGO automated over 30% of customer interactions while maintaining service quality.

Smarter contact centres

Your contact centre is either your competitive advantage or your operational liability. With AI-powered behavioural nudges and speech analytics, agents receive real-time guidance that improves outcomes. Auto-scoring engines assess 100% of calls without additional headcount, transforming quality assurance from overhead into strategic insight.

Our partner, MOJO helped a FTSE 250 insurer generate £2.3 million in additional revenue while another reduced QA overhead by 75%.

Leader, Global for Generative AI Services for Strategy and consulting services specialist and development and deployment services specialists. Awarded to Version 1 by ISG in 2024 Quadrant

Why partner with us for your AI journey?

Why choose us as your AI partner? Because we’re not just an ‘AI exemplar organisation’; we’re deeply rooted in your customer experience. We don’t start with technology; we start with your sleepless nights – your most pressing business problems – and work backward to craft solutions.

Our Foundation:

  • 400+ insurance specialists who understand your regulatory environment and business challenges
  • 170+ data experts who know how to unlock actionable insights from your complex data landscape
  • 30+ GenAI consultants who translate AI possibilities into production-ready solutions
  • Strategic partnerships with proven leaders like our partners Rasa and MOJO

We don’t just deliver technology; we forge partnerships that empower you to innovate, compete, and deliver customer satisfaction at the highest level.

Real-world impact

Over the past 12 months, we’ve delivered 40+ GenAI prototypes with 20 already in full production – a productionisation rate twice the industry average. This isn’t coincidence; it’s the result of starting with real business problems and working backward to create measurable value.

It’s this proven, people-first approach that earned us recognition as a global leader in Generative AI by ISG.

Your next step

We know these changes can feel overwhelming — and that’s perfectly normal. But you don’t have to tackle everything at once.

Whether your priority is reducing costs, improving compliance, or transforming customer experience, there are clear, strategic steps you can take today.

Start with a complimentary 30-minute consultation with one of our AI insurance specialists. No jargon, no pressure — just expert guidance to help you identify where AI can deliver measurable value for your organisation.

You don’t need to be a GenAI expert. Just bring your biggest challenges, and we’ll help you explore what’s possible — with a trusted partner who knows the insurance industry inside and out.

Contact us to discover how AI can transform your insurance operations.

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