Exploring Voice Activated Assistants for the Melbourne Transport Application
Melbourne Transport Community Project provides trains and tram departures to the end-user over new channels.
Version 1 developed the microservices which run on the AWS platform. On top of that, three different solutions were used to provide the integration with the devices for the NLU (Natural Language Understanding): Amazon Alexa, Amazon Lex and API.AI. These support Alexa enabled devices, such as Amazon Echo and Echo Show, Google Home, Facebook, Slack, Skype and Telegram. Version 1 also delivered a Proof of Concept (POC) for native Mobile Apps which allows the user to interact with Melbourne Transport either by text message or voice. Another POC was delivered, integrating Amazon Lex with Amazon Connect, which allows users to call a contact centre (by either using a mobile phone or landline) and interact using the phone keypad or voice.
Real Differences, Delivered.
- Gave end users more flexibility and freedom on how they want to consume public transport departure information
- Created a platform where Version 1 could experiment with the emerging technologies and innovate rapidly
- Delivered POC’s integrating various AWS Services