Version 1 Wins CX Impact in Business IT & Technology Award
Version 1 celebrates Customer Experience Award at the inaugural Irish CX Impact Awards 2018.
Version 1 Customer Success representatives were delighted to accept the CX Impact in Business IT & Technology Award at the inaugural Irish CX Impact Awards.
The winners of the inaugural Irish CX Impact Awards were announced during the awards ceremony at the Clayton Hotel Burlington Road, Dublin, on Wednesday, November 21st.
The objectives of the awards are to raise the bar and promote CX as the key management tool essential for delivering success. They seek to recognise achievements in measuring and managing Customer Experience excellence that delivers better outcomes for customers.
Version 1’s vast expertise in outstanding Customer Experience was recognised with the CX Impact in Business IT & Technology Award.
Aoife Sheridan, Head of Customer Success at Version said: “We are proud that Version 1 has been recognised with an award for outstanding CX Impact in Business IT & Technology. Our longstanding customers of over 20 years are a testament to the focus we have placed on delivering the best Customer Experience across our business since our inception. Our customer satisfaction score consistently stays above 8.5 out of 10, and we have a 98% Customer Retention Rate. Version 1 has a vision to be a world leader in Customer Success by 2021 and we will continue to strive to deliver outstanding customer experiences along the way. Our Customer Journey is not a short-term affair, it’s a lifelong relationship.”
Read more about Customer Success at Version 1: Why Focusing on Satisfying Customers Won’t Maintain Customer Satisfaction
About Version 1
Version 1 proves that IT can make a real difference to our customers’ businesses. We are trusted by global brands to deliver IT services and solutions which drive customer success. Our 1000 strong team works closely with our technology partners to provide independent advice that helps our customers navigate the rapidly changing world of IT. Our greatest strength is balance in our efforts to achieve Customer Success, Empowered People and a Strong Organisation, underpinned by a commitment to our values. We believe this is what makes Version 1 different and more importantly, our customers agree.