Regulated product remediation and customer redress analytics
Accelerate regulatory compliance and customer trust with expert remediation strategies and tools
Increasing regulatory pressures, fragmented customer data, and limited resources create challenges in customer remediation. Overcoming these hurdles requires precise identification and correction of issues to restore compliance and improve service quality.
Customer satisfaction can also be severely impacted by a lack of effective remediation procedures, which are essential for rebuilding trust and preventing future issues.
We help financial institutions reduce complexity and stress through proven accelerators and a people-first remediation approach. Our deep domain expertise and industry-leading methodologies enables organisations to achieve faster regulatory compliance, improved data accuracy, and significant operational efficiency.
Our expertise has facilitated the successful remediation of over 500,000 customers across 28+ programmes covering loans, mortgages and investments. This has delivered value, cost saving, and built trust with our customers.
We helped reduce the remediation scope by 90% for a major bank, avoiding €25m in potential costs.
Our Customer Remediation delivery elements
Our proven remediation delivery methodology is based upon an optimal combination of our people, process and tools.
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People-first methodology
Our structured approach to identification, containment, correction, and reconciliation focuses on people and process rather than just technology. This improves stakeholder engagement, data clarity, and operational alignment for better remediation outcomes.
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Data remediation community
Our network of 30+ remediation architects and 170+ data specialists sharing insights and best practices. This enables us to rapidly deploy experts who understand your architecture and deliver fast, effective results for regulatory deadlines.
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Remediation accelerators
Our suite of proven tools including frameworks, checklists, templates, and calculators that streamline data readiness, standardise remediation processes, and improve accuracy and reporting.
