Utilities Whitepaper: How Will the Digital Shift Influence Utilities and Customer Journeys?
How are customer journeys currently being effected?
In this second whitepaper of our series – Is the utility industry at the centre of a digital shift? – we delve deeper into digital transformation within the Utility Sector. Digital transformation is now a widely used term, and in many ways is losing its core meaning. At the heart of the business is the value that is derived from its output to both customers and employees. And, in our view, it is this area that gets lost in many digital transformation projects.
So how do you save it?
Here we outline the success of a digital transformation programme and its correlation with a deep understanding of utilities and customer journeys. We will share our approach we have developed and successfully used with several of our customers in a variety of industry sectors. This is Version 1’s own method which we call Solution Canvas.
Version 1 proves that IT can make a real difference to our customers’ businesses. We are trusted by global brands to deliver IT services and solutions which drive customer success. Our 1850+ strong team works closely with our technology partners to provide independent advice that helps our customers navigate the rapidly changing world of IT. Our greatest strength is balance in our efforts to achieve Customer Success, Empowered People and a Strong Organisation, underpinned by a commitment to our values. We believe this is what makes Version 1 different and more importantly, our customers agree.